Returns
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it — unworn or unused, with original tags attached, and in its original packaging. A receipt or proof of purchase is also required.

To start a return, please contact us at contact@espreto.store.
Once your return is approved, we will provide you with a prepaid return shipping label and detailed instructions on how and where to send your package.
Please note: Returns sent without prior authorization will not be accepted.

You can contact our customer support team anytime at contact@espreto.store for any return-related questions.

What We Accept:

  • Returns: Accepted for both defective and non-defective products
  • Exchanges: Accepted
  • Product Condition: Items must be new, unworn, and in original packaging
  • Return Window: 30 days from receipt
  • Return Method: By mail
  • Return Shipping Label: Included and free of charge
  • Restocking Fees: None
  • Refund Processing Time: Within 10 business days of receiving the returned item

Damages and Issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue promptly and make it right.

Exchanges
Need something different? The quickest way is to return your current item for a refund and place a new order for the desired item once your return is approved.

Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note: Your bank or credit card company may take additional time to post the refund to your account.